WorkWell Job Coach & Business Development Officer (Duhok, Iraq)
About the Organization
Preemptive Love is a global community of peacemakers working to end war and stop the spread of violence. We do this by living and working in polarizing conflict zones, providing emergency relief to families persecuted by terrorism and violence, jobs for displaced families and community building.
About the team
For the tens of thousands victimized by conflict, they don’t need a hand-out, they need a hand-up. We change the way the world engages in polarizing conflict by empowering victims and turning them into small business owners, employers, and sustainable sources of revenue and hope for their families and the local community. We do this through building relationships and once their businesses have started we follow up with them to make sure things are running smoothly.
Job Title: WorkWell Job Coach and Business Development Officer
Hours: Full time (From 8:30 AM To 6:30 PM, Sunday to Thursday)
Location: Duhok, Iraq
Reports to: Duhok Tech Hub Manager, Training Coordinator
Contract Start/End dates: July, 2021 to December, 2021 (with 3 months probationary period and a strong possibility of extension into 2022)
Paid Time Off: 10 days /Year
NOTE: This position will have the same vacation/holidays as the WorkWell program. Any Paid Time Off taken in this role requires the individual to clear that time off with their manager a minimum of 2 weeks in advance. Any request will be subject to the needs of the organization and could be denied accordingly.
About the Role
The WorkWell program is Preemptive Love’s job creation pathway. WorkWell’s mission is to coach people to quality employment. You will be at the heart of WorkWell job-creation and private sector liaison operations building a brand that resonates with local businesses. In your role, you will be spearheading the networking with private sector businesses in your city, and connecting workers to job openings. You will be the face of the WorkWell operation to the private sector in your city, and are expected to be great at pitching new clients and businesses. Job Coaches are believers and doers, connecting our workers to further opportunities, and mentoring our Freelancing clients to be self-sufficient. Job Coaches are integral to WorkWell, supporting our workers to achieve their fullest potential, build resilience, and get to good quality jobs.
Responsibilities and Duties
- Carry out prospecting, which is the process of finding new clients and building relationships with them.
- Highlight gaps in the service delivery of our competitors, and use this to fuel our own creation of monetized products and services.
- Carry out unbiased market research and develop your team’s capacity to assess the size of the market we wish to penetrate.
- Engineer systems and services with a ‘design thinking’ mentality to successfully meet the needs and wants of our clients.
- Contact potential clients to establish rapport and arrange meetings.
- Plan and oversee new marketing initiatives.
- Research organizations and individuals to find new opportunities. You will go out into the local community to find private businesses and firms and carry out market research. You will report accurately and in-detail on these activities.
- Increase the value of current clients while attracting new ones.
- Find and develop new markets and improve sales.
- Provide advice to companies to solve problems, create value, improve growth, and maximize business efficiency and profitability.
- Act as a liaison between client management and client staff to help employees understand how their job performance affects the company's operations. You will offer training at WorkWell as a solution.
- You will be supervised by your Tech Hub Manager and your Tech Hub Training Coordinator.
- Provide coaching, mentorship, and support to your Freelancers supporting them in their personal development journey to start their own freelancing business or find a job in order to become financially self-reliant.
- Provide real-life examples of companies and startups that faced challenges and how they overcame it.
- Invite other entrepreneurs, consultants, and freelancers in your city to share their experiences and struggles with your workers. This should expand the world-view of your workers and show them what is possible.
- Deliver a combination of practical and theoretical methods that help the participants expand their perspective and experience of freelancing and consulting.
- Teach your Freelance workers how to build a solid business plan, different ways to conduct reliable market research especially in Iraq, the best timing to register a business, effective marketing strategies for different demographics, and develop an effective pricing strategy.
- Employ lessons learned from your Business Development Activities and share them with your workers. Based on your Business Development Activities you will provide connections where appropriate.
- Compile a weekly job posting email that informs WorkWell workers and alumni of up to date job vacancies in your city. You will follow a standardized template to ensure uniformity across Tech Hubs.
- Guide your workers through the job search and interview process. You will be responsible for opening them up to new opportunities both locally and online.
- Connect your workers to quality employment openings or continued learning opportunities.
- Have insightful one-on-ones with your workers to ensure your approach is tailored to the personal needs of each individual.
- Supervise and track your workers’ attendance and motivation and follow up as appropriate, in accordance with WorkWell program standards.
- Write detailed and informative reports on workers with clear formative comments and targets as to how to improve work by defined deadlines given and provide regular feedback on each Freelancer’s performance and areas for improvement.
- Thoroughly familiar with the Freelancing syllabus, curriculum, and related materials.
- Lead in the improvement of the existing curriculum, with the understanding that the curriculum must be standardized across all WorkWell sites. You will be proactive about gaining accreditation for the WorkWell Freelancing course to constantly upgrade our affiliation with accredited providers.
- Plan and prepare engaging and informative sessions for your workers.
- Designing, preparing, and ordering educational aids and materials.
- Identify activities and resources for online Freelancing and consulting.
- Represent your Tech Hub and Preemptive Love. You will be an ambassador of the WorkWell program to all guests, clients, donors, and Preemptive Love colleagues.
- Plan ahead for events, programs, and opportunities that build up the WorkWell brand in your community and drive revenue to your Tech Hub.
- Update social media content material, generate novel work, and identify new ways to reach WorkWell clients.
- Write bi-weekly success stories for your Tech Hub to share on our social media and the WorkWell website.
- Responsible for participant recruitment, registration, interview and selection process.
- Responsible for the high retention of program participants.
- Responsible for creating an impactful relationship with each program participant.
- Participate in the reporting and evaluation process consistent with defined parameters
- Responsible for the accurate and professional data gathering and entry. This is particularly important during the registration of candidates and recording of survey results.
- Supporting the Training Coordinator in the coordination of activities (weekly worker assembly, worker of the week recognition, etc).
- Address and respond to participant issues as needed.
- Assist in all additional tasks as required by the program.
- Previous freelancing or consulting experience is required.
- University Degree with a focus on business and management or related discipline.
- Professional-level written and oral proficiency in English and Kurdish/ Arabic.
- The ability to coach workers to learn and how to find solutions.
- The ability to inspire workers to achieve their potential.
- A drive and the ability to work in challenging environments.
- Take accountability for the results at your Tech Hub and have a drive for serious results.
- The ability to work independently and as a team member.
- Able to present confidently to a diverse audience (including prospective investors).
- Able to develop and deliver an effective pitch deck and solicit new funding opportunities.
- Set high standards for yourself and your workers, and be able to maintain discipline for operational effectiveness.
- Commercial awareness.
- Attention to detail.
- Excellent interpersonal skills.
- Tact and persuasive ability.
- IT skills.
- Good oral and written communication skills.
- Able to maintain confidentiality.
- Previous coaching experience working with young people is preferred.
- Solid background in the types of private sector businesses in your city.
- Analytical skills.
- Good numerical skills.
We are an equal opportunity employer and do not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status. We strongly encourage and seek applications from people of color, people with disabilities, LGBTQ+ individuals, women, men, bilingual and bicultural individuals, veterans, and members of other minority or marginalized groups. Please see Equal Employment Opportunity for more information.