Technology Support Specialist (Remote, USA)
Preemptive Love is a global community of peacemakers working to end war and stop the spread of violence. We do this by living and working in polarizing conflict zones, providing emergency relief to families persecuted by terrorism and violence, jobs for displaced families and community building.
About the team
The Technology Team is a group of driven and passionate individuals who utilize their technology expertise and experience to solve our most difficult problems and make it easier for our entire organization to fulfill their mission of peacemaking. Technology touches every aspect of our work and our mission is to understand our partners needs, design and discover the best technology solutions, build the solutions efficiently with quality, and ensure those solutions are highly available.
Technology Support Specialist
Hours: Full Time
Location: USA/Remote ( EST or CST Working Hours )
Reports to: The Technology Support Specialist will report to the Chief Technology Officer
About the Role
The Technology Support Specialist will work as part of the Technology Team, but will also work closely with the Global People and Talent Team to ensure that each employee has proper access and training for all accounts and licenses that the company and/or each individual need (ie; Google, Salesforce, Box, etc). The Technology Support Specialist will also help ensure that all account payments and subscriptions are maintained, and will provide support for employees who need technical assistance and training. In addition, the Accounts Manager will be responsible for basic office IT support, hardware acquisition and tracking, including incident tracking and case management.
Responsibilities and Duties
The Technology Support Specialist should have excellent customer service and technical training skills, the ability to act fast and pivot between multiple tasks, and be able to maintain confidentiality when dealing with sensitive issues around budgeting and company expenses.
We are an equal opportunity employer and do not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status. We strongly encourage and seek applications from people of color, people with disabilities, LGBTQ+ individuals, women, men, bilingual and bicultural individuals, veterans, and members of other minority or marginalized groups. Please see Equal Employment Opportunity for more information.
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